Shipping and Returns
SHIPPING INFORMATION:
To ensure the safe arrival of your Renew device, each product is shipped individually due to its fragile nature. At checkout, you’ll have the option to select a shipping method for each item in your order, with the default set to the most cost-effective option. Once your order ships, you’ll receive tracking information via email to keep you updated every step of the way.
Here is information on shipping methods available per product:
The Mask —
| Economy (default) | 2-6 Business Days | $9.50 |
| Standard | 2-3 Business Days | $13.50 |
| Expedited | 1-2 Business Days | $24.50 |
The Small Panel —
| Economy (default) | 2-6 Business Days | $19.90 |
| Standard | 2-3 Business Days | $28.50 |
| Expedited | 1-2 Business Days | $35.99 |
The Large Panel —
| Standard (default) | 2-6 Business Days | $39.99 |
Your order will go through processing at our fulfillment center prior to shipping. Here are our Order Processing & Fulfillment Timelines —
| Standard Order Fulfillment | Up to 2 Business Days |
| Holiday/Peak Season Fulfillment | Up to 3 Business Days |
| Carrier Handoff Time | Up to 1 Business Day |
RETURNS INFORMATION
Return Policy for Renew Red Light Devices
Please fill out this form and you will receive return instructions and a shipping label.
All devices come with a 30-day return period. If you're not satisfied with your purchase within the first 30 days, you can return your device for a full refund minus shipping. Please note the following for all returns:
- All devices must be returned in full with original packaging and all components. Any device you are returning must be in like-new condition. Returns without all of the original packaging and components will be subject to refusal and returned to the sender.
- Returns are eligible for a refund minus return shipping.
- Orders are not eligible for exchange, substitution, or store credit.
- The customer is responsible for the entire return shipping fee, which will be deducted from your refund.
- Any return received with damaged or missing components will be subject to refusal and returned to sender.
- Returns must be postmarked before the end of the 30-day return period, which commences upon receipt of the product. Returns shipped after 30 days will not be accepted.
- Please note that we cannot be held liable for lost or damaged shipments that are returned to us.
- All returned orders will be inspected and processed within 7 days of receipt. Once your return is confirmed received and accepted after inspection, your refund will be processed within 10 business days.
- The original and return shipping costs will be deducted from the total refund for all orders refused at the carrier level and/or returned to sender. Please note, these orders may be subject to additional fees and require an extended processing window, as the item must be received and inspected before a refund is issued.
- Any orders returned without filling out the return form and/or shipped to the wrong address will be the customer’s responsibility. Renew Red Light is not liable for lost or refused returns that did not follow our mandatory instructions.
- If an item is returned to us that is not authorized for return or refund, we will attempt to contact you. We will hold the item(s) for 30 days before discarding or re-allocating.
- ****We reserve the right to reject/refuse the refund for items that do not fit these qualifications. The customer will pay to have the items shipped back to them if items are sent to us outside of the time frame and/or not approved for return.
- Please note, if the customer modifies the shipping address, shipping method, or any other alterations via the carrier, Renew Red Light is not responsible for delays, lost packages and/or failed delivery as a result of these modifications.