Frequently Asked Questions —
Let's answer them!
Let's answer them!
Red light therapy, or photobiomodulation, uses specific wavelengths of red and near-infrared light to penetrate your skin and cells, gently stimulating your body’s natural healing processes. It’s non-invasive, painless, and designed to help reduce inflammation, improve skin tone, boost collagen production, and even support muscle recovery. Think of it as a light-based energy boost for your cells — empowering you to heal faster, feel better, and look radiant.
Yes! Red light therapy is safe, gentle, and non-invasive. Certain red light applications are FDA-approved for specific uses, underscoring its safety.
While our devices are designed for effortless, at-home use, it’s important to note that red light therapy may not be suitable for everyone. Please review the contraindications carefully before using your device. If you have any pre-existing conditions or specific concerns, consult a healthcare professional to ensure red light therapy is right for you.
Oh yeah, it does! Red light therapy is backed by extensive research and scientific studies showing its potential benefits for skin health, pain relief, inflammation reduction, and more. Our devices aim to enhance your wellness routine by supporting your skin, connective tissues, muscles, bones, brain, and sense of health. With ongoing research into red and near-infrared light (and other light spectrums too), the potential applications of this groundbreaking technology continue to grow. We are excited to see and share the developments.
Red and near-infrared light penetrates the cells, targeting the mitochondria — the cell’s “powerhouses”. Red light therapy helps the mitochondria stimulate cellular energy production (ATP) more effectively, which allows cells to repair, regenerate, and perform at their best. The effects? Reduced inflammation, pain relief, improved cell health, and more. Think of it as supercharging your body, millions of cells at a time.
Results depend on your individual goals and consistency. Some people experience noticeable improvements within a few sessions, such as less muscle and joint soreness or increased energy levels. More significant benefits, like enhanced muscle recovery, reduced appearance of wrinkles and scars, improved skin elasticity, and evened out pigmentation usually emerge with consistent use over 4-8 weeks. With red light therapy, consistency is key, as results tend to compound over time.
For most people, 10-20 minutes per session, 3-5 times a week, is effective. Your Renew device has preset modes to guide you toward ideal usage, making it simple to enjoy without guesswork.
For the best results, position yourself 6 to 12 inches from your Renew panel device. This distance allows the light’s wavelengths to penetrate more powerfully into your skin and cells, maximizing the wellness benefits. If you’re focusing on facial treatments or areas of sensitive skin, start at about 12 inches away and shorter treatments (5-10 minutes to start) and gradually adjust based on comfort. For the Renew mask device, please place directly on your skin.
Think of light intensity like warmth from a campfire — the closer you are, the more you’ll feel it. With red light therapy, the closer you are to the device, the more “intense” the light energy is. This means sitting closer (about 6 inches away) gives you a stronger dose of light than sitting further away. Sitting a bit farther back (around 12 inches) still provides benefits but with a slightly gentler intensity. Adjust your distance based on what feels comfortable, and remember that consistent use is what really brings results.
We recommend always wearing the protective goggles provided with your Renew device during use. Protecting your eyes ensures maximum comfort and safety during your treatment sessions.
For the mask, protective eye gear is not required, as its design naturally shields your eyes while focusing on your facial skin.
Many users with full-body devices prefer to Renew in the nude. Delivering direct light to the surface area of your body leads to better light therapy outcomes, but full nudity is not necessarily required for effective, full-body use. Lighter garments like underwear, bras, shorts, and socks may be worn without hampering a treatment, though the covered areas not exposed directly to the light likely won’t receive the same level of benefit.
Yes, red light therapy is gentle and suitable for all skin types and tones. It does not rely on heat or UV light, so there’s no risk of burning or skin damage.
Place your Renew device in a comfortable, quiet space where you can relax during your sessions. Many customers enjoy stacking wellness routines, like stretching, meditating, or foam rolling, with their red light therapy. The room does not need to be dark for you to reap all the benefits of the wavelengths.
Many people wonder if red light therapy is akin to sauna therapy or the benefits of sunlight. While all these therapies offer advantages, they differ and yield distinct outcomes.
Sauna therapy aims to elevate body temperature, achieved through exposing the body to heated air or infrared radiation. Infrared exposure, in particular, is believed to deliver more efficient and time-saving benefits at lower temperatures. Both sauna methods raise heart rate, induce perspiration, trigger the production of heat shock proteins, and enhance bodily functions. Unlike red light therapy, infrared light emitted by saunas is invisible and penetrates deeper into the body, with wavelengths ranging from 700 to 1200 nanometers.
In contrast, red light therapy, or photobiomodulation, does not focus on increasing perspiration or improving cardiovascular function. Instead, it acts on the cellular level, enhancing mitochondrial function and ATP production. In essence, it nourishes cells to boost energy levels. Both therapies serve different purposes, depending on desired outcomes.
Choosing the right Renew Red Light device depends on your goals and the areas you’d like to focus on. Here’s a quick guide:
If you’re still unsure, our Shopping Guide provides more detail. Otherwise, please feel free reach out at hi@renewredlight.com — we’re happy to guide you!
Our devices are designed with premium materials to ensure durability, effectiveness, and a luxurious look and feel:
Every detail is chosen with care to give you a device that looks as good as it performs. Our RoHS Certification verifies that our devices are free from hazardous materials like lead and mercury, protecting both your health and the environment.
For most people, 10-20 minutes per session, 3-5 times a week, is effective. Your Renew device has preset modes to guide you toward ideal usage, making it simple to enjoy without guesswork.
Keeping your Renew Red Light device clean is simple and ensures it stays in top condition:
The Mask: Gently wipe it down with an alcohol towelette or a soft cloth with a small amount of alcohol to keep it fresh and clean. We recommend cleaning it before every use to ensure you are not spreading any bacteria to your face.
The Panels: Use a mild glass cleaner and a soft cloth to clean the surface for a streak-free shine.
Avoid harsh chemicals or abrasive materials to protect your device’s premium finish.
For the best results, position yourself 6 to 12 inches from your Renew panel device. This distance allows the light’s wavelengths to penetrate more powerfully and deeply into your skin and cells, maximizing the wellness benefits. If you’re focusing on facial treatments or areas of sensitive skin, start at about 12 inches away and shorter treatments (5-10 minutes to start) and gradually adjust based on comfort. For The Mask device, please place directly on your skin.
We recommend always wearing the protective goggles provided with your Renew device during use. While the light emitted is safe and non-invasive, protecting your eyes ensures maximum comfort and safety during your treatment sessions.
For the mask, protective eye gear is not required, as its design naturally shields your eyes while focusing on your facial skin.
Renew Red Light's device manufacturers meet the international standards for quality and safety, including CE, RoHS, FCC, and FDA certifications, and comply with ISO:9001 standards, ensuring excellence in every unit. Here’s what each certification means:
These certifications ensure you’re using a product that’s been carefully designed and tested for safety, effectiveness, and durability. With Renew, you’re investing in peace of mind, knowing you’re backed by globally recognized standards.
Once an order is placed, it may not be possible to edit it. If you need assistance, please contact us at hi@renewredlight.com with your order number.
It may be possible to cancel your order if it has not yet been fulfilled. Please reach out to customer support at hi@renewredlight.com with your order number to request an order cancellation. We will do our best to assist you.
If you’re experiencing an issue with your product, please email us at hi@renewredlight.com with a description of the problem, including photos or videos to help us understand it better. Please include your order number for quicker assistance.
We know product issues can be disappointing, and we’re here to make it right. Our customer support team will review your details promptly and guide you through the next steps for a resolution.
While we stand by our quality, Renew is not held responsible for issues caused by external factors.
We’re proud to stand behind the quality of our products, which is why every Renew Red Light device comes with a comprehensive warranty at no extra cost — no registration required.
The Small Panel and The Large Panel: Covered for three (3) years from the date of purchase with free replacement for defects in materials or workmanship. Replacements are warranted for six (6) months.
The Mask: Covered for one (1) year from the date of purchase with free replacement for defects in materials or workmanship. Replacements are warranted for six (6) months.
Our warranty does not cover damage caused by improper use, modifications, or third-party accessories. If you experience a defect in materials or workmanship, email us at hi@renewredlight.com with your order number and details. We’ll assess the issue and guide you through the next steps to get you back to your wellness routine. Please see our full warranty outline here.
Yes!!
HOW DO I PURCHASE A GIFT CARD?
Visit our website here to purchase a digital Gift Card.
WILL MY GIFT CARD EXPIRE?
Gift Cards do not have an expiration date.
DO YOU OFFER PHYSICAL GIFT CARDS?
All Gift Cards come in a digital format and are delivered virtually by email. We do not offer physical gift cards at this time.
WHAT IF I RETURN AN ORDER THAT I PAID FOR WITH A GIFT CARD?
Your refund will go back to the original Gift Card number. If you no longer have access to the Gift Card code, please reach out to customer support at hi@renewredlight.com.
HOW DO I SEE MY GIFT CARD BALANCE?
Please reach out to customer support and they will be able to help.
We're happy to assist in resolving your issue. Please email us at hi@renewredlight.com and outline what you’re experiencing. We'll respond with next steps.
WHAT IS SHOP PAY?
Shop Pay helps you speed safely through checkout in one tap and offers customers the flexibility to pay in full or pay over time with Shop Pay Installments. We offer Shop Pay Installments in partnership with Affirm to give the option to make purchases you can enjoy today and pay in installments over time.
WHAT IS SHOP PAY INSTALLMENTS?
Shop Pay Installments lets customers choose between making 4 interest-free payments and monthly installments.
Rates range from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may
be required. State notices to consumers affirm.com/licenses.
Shop Pay gives you more ways to buy now and pay later. There are no late or hidden fees, and you’ll never pay more than you agreed to up front. You can check your balance in the Shop app any time.
HOW DO REFUNDS WORK WITH SHOP PAY INSTALLMENTS?
Initiate a return like normal. After we process the refund, the refunded amount will return to your original payment method within 3-10 business days, and your remaining balance will be updated.
While you’re waiting for your refund, please continue to make any payments that are due.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3–10 business days.
I NEED HELP WITH MY ACCOUNT. HOW SHOULD I CONTACT?
Please visit the Affirm Help Center for any questions regarding your account or loan.
Once your order ships, we will email you a shipping confirmation which includes a tracking number. Alternatively, you can login to your account by pressing the user icon on the top right corner of our site, or by visiting www.account.renewredlight.com, and you will see any order updates.
To ensure the safe arrival of your Renew device, each product is shipped individually due to its fragile nature. At checkout, you’ll have the option to select a shipping method for each item in your order, with the default set to the most cost-effective option. Once your order ships, you’ll receive tracking information via email to keep you updated every step of the way.
Here is information on shipping methods available per product:
The Mask —
The Small Panel —
The Large Panel —
Please also note your order will need to be processed by our fulfillment center prior to shipping. Here are our Order Processing Timelines —
Anywhere from 3-10 business days, depending on your shipping selection and location.
Your order will go through processing and fulfillment (our current processing time is 1-2 business days) and will then be shipped to you (our average transit times for Ground Shipping is 3-8 days).
At this time, we only ship within the United States. While we’re not offering international shipping just yet, we’re always looking for ways to expand and bring Renew Red Light to more customers around the world. Stay tuned...
As long as your order has not begun processing, we can change your address in our system. To do this, please contact customer support at hi@renewredlight.com with your order number and new address.
Please note it is the customer's responsibility to enter the correct shipping address. Items will not be replaced or refunded if sent to an incorrectly entered address.
It is the customer's responsibility to enter the correct shipping address. If items are shipped to an incorrectly entered address, we recommend reaching out to the carrier to see if they are able to help.
Taxes are calculated based on the items ordered, shipment destination, and the value of the purchase. If taxes are charged at checkout, they will appear in a separate line item and be a part of your total.
We do! All devices come with a 30-day return period. If you're not satisfied with your purchase within the first 30 days, you can return your device for a full refund minus return shipping. Please fill out this form and you will receive return instructions and a shipping label.
Please see our full return policy here.
Please fill out this form and you will receive return instructions and a shipping label. Please note your return must be within the 30-day return period.
Returns are eligible for a refund minus return shipping. The customer is responsible for the entire return shipping fee, which will be deducted from your refund.
Returns are eligible for a refund minus return shipping. Orders are not eligible for exchange, substitution, or store credit.
If you have the same bank account information, your funds will automatically be rerouted to your new card. If you have completely closed out the bank account associated with your card, we recommend that you reach out to your bank, as they will have a protocol in place for this situation.
Renew Red Light therapy products are general wellness devices aimed at affecting the body through supporting cellular function. These products are not intended to diagnose, cure, or prevent specific diseases or medical conditions. The Renew Red Light website is for cosmetic reference only and is not intended as medical advice or a substitute for medical advice. Renew Red Light does not intend these products to cure any physical, skin, or mental conditions solely from their use. A qualified health professional should always be consulted prior to using the products, and professional medical attention should be sought with regard to any serious or life-threatening conditions. To see a list of precautionary warnings and contraindications, please visit our Contraindications page.